You do not have to give us personally identifiable information in order to access our Services. However, while using our Services, to order or establish reoccurring billing options, enter promotions, sweepstakes or other contests, participate in a survey, complete a questionnaire or other “information request” form, or otherwise subscribe to one of our services such as our online newsletters, participate in one of our online forums/communities, express an opinion or communicate with our customer service you may be required to provide us with your personally identifiable information, which is information that, alone or in combination with other information, allows us to identify you, such as your name, address, phone number, e mail address, contact preferences, credit card information, financial information or information relating to a support or service issue.
In addition, when you download, register and/or use any of our software applications (each, an “Application”), you may provide us with some or all of the following information: (a) your name, email address, age, user name, password and other registration information such as, by way of example and not limitation, your vehicle identification number; (b) transaction-related information, such as when you make purchases or respond to any offers via the Application; (c) information you provide us when you contact us for help; (d) credit card information for purchase and use of the Application, where applicable, and any third-party products or services available through the Application; and (e) information you enter into our system when using the Application, such as contact information. In addition to the uses described above, we may also use the information you provide us in connection with the Application to contact you from time to time to provide you with important information, required notices and marketing promotions. Furthermore, the Application may collect certain information automatically, such as the type of mobile device you use, your mobile devices’ unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use and information about the way you use the Application. The Application may also collect precise information about the location of your device using your device’s global positioning system technology. We may use your location information to provide requested location services, and to market certain of our products and services to you. You may at any time opt-out from further allowing us to have access to your location data by managing your location preferences either from the Application, where applicable, or via your mobile device settings.
Information about our customers is an important part of our business, and we may share personally identifiable information collected through our Services with unaffiliated third parties only as described below. (Please see “Your Options Regarding Personally Identifiable Information” below for information on how to avoid having your personally identifiable information shared by us.)
Except where we believe the release of your personally identifiable information is necessary or appropriate (a) to allow third party service providers to perform functions on our behalf or (b) to comply with law, enforce or apply our Terms and Conditions and other agreements, or protect the rights, property or safety of Fresh Filters Plus, our users or others, you may opt out of our sharing your personally identifiable information with unaffiliated third parties by completing our Email Opt Out Form.
We use third-party advertising companies to provide advertisements to you when you use our Services. These companies may use information (not including your name, address, email address or telephone number) about your use of our Services and other websites and services in order to show you advertisements tailored to your interests on our Services and other interactive media and/or to keep track of your response to each ad. For more information on this practice, or to opt out of having this information used by these companies, please visit the Network Advertising Initiative here: http://www.networkadvertising.org/managing/opt_out.asp.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
To enhance your experience with our Services, many of our Web pages use “cookies.” Cookies are text files we place in your computer’s or mobile device’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or reveal other personally identifiable information unless you choose to provide this information to us by, for example, registering at one or more of our websites. However, once you choose to furnish us with personally identifiable information, this information may be linked to the data stored in the cookie.
“Web beacons” or clear .gifs are small pieces of code placed on a Web page to monitor behavior and collect data about the visitors viewing a Web page. For example, Web beacons or similar technology can be used to count the users who visit a website or to deliver a cookie to the browser of a visitor viewing that page. We may use Web beacons or similar technology on our Services from time to time for this and other purposes.
Commercial electronic messages that are sent from or accessed in Canada, including emails and text messages (“CEMs”), are governed by Canada’s Anti-Spam Law and its relevant rules and regulations (“CASL”). CASL requires that any CEMs sent to Canadian recipients in connection with our Services comply with certain consent and informational requirements (generally speaking, CASL prohibits sending CEMs to Canadian recipients without the prior consent of the recipient). Consent may either be implied (which is temporary) or express (which is permanent, unless and until withdrawn). Examples of implied consent to receive CEMs include (i) you having purchased something from us within the past two years, (ii) your download of software included within our Services or (iii) your giving us your business card at a trade show. You provide express consent when you affirmatively elect to receive CEMs in response to a clear solicitation to do so (for instance, filling out a form on one of our websites where the form clearly states that you will receive CEMs from Fresh Filters Plus). When applicable, Fresh Filters Plus will ask for your express consent to receive CEMs, and will respect your decision. Under any circumstances, however, you have the right to withdraw your consent — whether express or implied — by completing our Email Opt Out Form and by contacting us via the contact information provided below.
We have in place what we believe to be reasonable physical, electronic and managerial procedures to safeguard and help prevent unauthorized access of, maintain data security for and correctly use the personally identifiable information you have provided or that we otherwise collect through our Services. HOWEVER, WHILE SUCH EFFORTS ARE INTENDED TO ENSURE THE CONFIDENTIALITY OF YOUR PERSONALLY IDENTIFIABLE INFORMATION AVAILABLE TO US AS A RESULT OF YOUR USE OF OUR SERVICES, WE CANNOT AND DO NOT WARRANT OR GUARANTEE THE ABSOLUTE SAFETY AND SECURITY OF YOUR PERSONALLY IDENTIFIABLE INFORMATION.
You may obtain information regarding the personally identifiable information that you provide or we collect about you via our Services for the limited purpose of viewing and correcting any factual errors in such information. Access to personally identifiable information that you provide or we collect via our Services may be accessible for a limited period of time after the point of collection. For example, if you created a password-protected account within our Services, you may return to that portion of the Services to review the personally identifiable information you provided. Alternatively, you may send an e-mail or letter to the following e-mail or street address requesting information about or corrections to your personally identifiable information subject to appropriate verification procedures. The email is firstname.lastname@example.org. To protect your privacy and security, we will take what we believe are reasonable steps to help verify your identity before providing personally identifiable information, granting access or making corrections.
Access to and use of any of our Services is subject to compliance with the applicable Service’s Terms and Conditions.
To unsubscribe from email communications from us, please enter your email address and select the name of the applicable Fresh Filters Plus business from the list on our Email Opt Out Form.
Our Services are intended for a general audience and were not designed for children. We are not responsible for any access or use of our Services by children. (By way of example, our Services are not intended to sell products for purchase by children.) If you are under 18, you may use our Services only with the involvement of a parent or guardian.
[POLICY LAST UPDATED November 2014]